Building a Company Clients Remember

Great client experiences don't happen by accident. They're built through dozens of intentional decisions before, during, and after every project.This week, Kyle sits down with Darin Kuns of DK Construction to share how his team has intentionally designed an experience that stands out. From customer confidence checkups and post-project interviews to thoughtful job site standards and small gestures that make clients feel valued, Darin explains how the little details create lasting trust.If you're looking for practical ideas on building a company people can't wait to recommend, this episode is packed with ideas you can start using right away.Want to keep in touch with past clients and prospects without the hassle of writing content yourself? That’s exactly what Remodelers AutoPilot does — each month you get a done-for-you email newsletter and social media posts, ready to send.Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights!Key TakeawaysFix pre-construction bottlenecksImprove planning before productionDelegate to increase capacityTrack client confidenceCreate memorable client experiencesGather post-project feedbackSet clear job-site standardsRecognize and support employeesChapters00:00 Introduction and Episode Context00:33 Celebrating 400 Episodes and Guest Suggestions01:02 Highlighting Todd DeWalt and Construction Leading Edge01:48 DK Construction's Market and Business Focus02:11 Identifying Business Heartburns and Bottlenecks03:07 Addressing Capacity and Process Challenges04:22 Strategies for Smoother Project Handoffs05:15 Handling Change Orders and Project Variances06:04 Time Management and Capacity Planning07:11 Setting Small Wins in Project Selection07:53 Focusing on Capacity and Focused Work08:56 Company History and Market Overview11:01 Developing Client Relationships and Expectations12:06 The Three Uniques of DK Construction14:48 Employee Recruitment and Incentives20:08 Client Experience and Customer Confidence24:58 Enhancing Client Delight and Little Things30:12 Implementing Client Feedback and Post-Project Surveys34:50 Company Culture and Employee Recognition39:58 Team Communication and Meeting Optimization44:52 Signage and Job Site Respect50:03 Letting Go of Control and Delegation51:52 Building a High-Performance Team55:00 Final Thoughts on Customer Service and Business Growth