Windshield Time

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~42 min episodes

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About Windshield Time

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

Language: English
Type: podcast

Latest episodes(50)

1Most Techs Ask the Wrong Questions
14 Sept 202638m
Every tech has had this call. You found the problem. You showed them the fix. They said no. So you blame the price. But the price wasn't the issue. You asked questions to get answers, and that's all…
2How to Get Through a Long Day of Service Calls Without Burning Out
20 Aug 202626m
How do you get through a long day of service calls without burning out? Almost none of it is external. It's what's between your ears. Start with your morning ritual. A routine can be interrupted or…
3The 3 Cs Every Technician Needs: Competence, Confidence, Control
8 Aug 202626m
Most customers object for two reasons: lack of trust and lack of value. Someone who doesn't seem to know what they're doing because they can't communicate well is less valuable. So Chris walks the 3…
4How to Stop "Too Expensive" From Killing the Sale
8 Aug 202626m
Your tech hears "too expensive," packs up, and rolls to the next call. Another lost ticket... and he'll tell you the customer was just a cheapskate. But he didn't diagnose anything. He guessed. In…
5Handling Unreasonable Customers
20 Jul 202645m
6Creating Additional Value
20 Jul 202638m
7Price Sensitivity
20 Jul 202645m
8The Picture Of Opportunity
20 Jul 202635m
9How to Handle the Most Emotionally Charged Objection in the Trades
20 Jul 202654m
Money objections are tough, especially when you hear "I can't afford it." In this episode of Windshield Time, Chris Elmore and James Walker dive into one of the most emotional objections techs face in…
10What to Do When Customers Say "I Need to Think About It"
20 Jul 202644m
Ever heard "I need to think about it" and watched your sale walk out the door? In this episode of Windshield Time, Chris Elmore and James Walker unpack one of the most common—and…

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