109. Focus on Cultural Health, not Compliance Culture

Stephen Nguyen-Duc is Chief Compliance Officer at GE Healthcare and a veteran leader who has built ethics and compliance programs for global healthcare powerhouses like Eli Lilly, AbbVie, and Medday. Across more than two decades, Stephen has seen compliance evolve from a box-ticking exercise to a deeply human journey. In this episode, he joins host Tobias Sturesson to break down why organizational integrity is never just about rules – and why surprise is compliance’s greatest foe. In this episode, we explore: (05:00) Integrity as a daily habit (06:30) Rethinking compliance and culture (11:16) Building cultural health together (13:14) Tone at the top misalignment (16:27) Ownership as key to organizational change (21:23) Awareness vs action in organizations (25:44) Cultural health and awareness (28:58) Fostering a culture of listening (32:40) Driving behavioral change together (33:28) Cultural impact on business tools (38:04) Understanding the trust equation (42:44) Empathy and ethical leadership (47:30) Integrity drives business performance (48:27) Optimistic industry progress Links mentioned: The Trusted Advisor – Book Stephen Nguyen-Duc’s LinkedIn ‘You Can Culture: Transformative Leadership Habits for a Thriving Workplace, Positive Impact and Lasting Success’ is now available here.