AI voice agents are not replacing contact centre jobs. They are answering the calls businesses stopped picking up years ago.In this episode, Oliver Bruce sits down with Nikola Mrkšić, co-founder and…
Most AI rollouts fail because businesses try to automate everything at once. The fix is to start with one tiny test.Oliver Bruce gives the exact step-by-step playbook for rolling out AI inside a…
Predictive analytics fails at exactly the moments that matter most, and this episode explains what to use instead.Every predictive model ever built is trained on historical data. It looks backwards to…
Building an AI agent starts with one thing most people skip. Purpose. Get that right and the platform choice becomes obvious.In this episode of The Unlock, Oliver Bruce walks through the workflow he…
Son of Mark Constantine founder of Lush, Simon Constantine stepped into the world of fragrance and entrepreneurialism launching ånd fragrance months before the pandemic. In this Christmas episode,…
After burning out and quitting his job due to the poor selection of employee benefits when he needed support with his mental health, Ally Fekaiki founded Juno, the company reimagining how we access…
Famed for being labeled ‘England’s leading adman’, Johnny Hornby founder of The&Partnership spoke to Oliver about how he founded and runs the now global agency. With some 1,400 staff, working on some…
Former Scottish footballers Mark Corcoran and Steven Robb launched their clothing line Bee Inspired as a bedroom brand in 2013. From then their social presence has grown to have nearly 1 million…
Serial entrepreneur Jamie True set up his first business at the age of 17 turning over circa £6 million! Over the past 20 years Jamie founded a further 8 successful businesses and invested in 4 before…
Series 3 saw the winning of awards, international conversations, tonnes of bloopers and even more inspiration. Join Oliver as he looks back at some of the best (and worst) takes of the last series.…
