Confrontation tends to have a negative connotation. When appropriately timed and facilitated in a way that is devoid of unproductive emotion, a constructive conversation can bet initiated with a…
We always hear about the importance of empowering out team, Is empowerment something leaders can do for someone else? Or do employees need to decide to empower themselves?
Holding a higher vision of members of your team helps them to perceive themselves as they haven’t before. It helps them to trust you and each other, strengthening their willingness to go the extra…
In this episode Yvette shares several effective customer service strategies for your organization.
In this episode, Yvette share the importance of balancing people and processes within your organization.
In this episode Yvette shares the importance of change in your organization.
As a leader, it is important for you to keep your fingers on the pulse of the organization. It helps to know what is happening, what is about to happen and why, because your ability to answer these…
An extraordinary team is a high performing team. They find ways of being and doing that are unique to them. This is no easy feat. Members of extraordinary teams are capable of facilitating…
Are you feeling stifled in a highly controlled culture? I often encounter various cultures that exhibit control in various ways. In some of these cultures, employees are exposed to autocratic leaders…
Have you been putting off your development as a leader because you just don’t have the time? Or do you feel you would like to sacrifice your development so members of your team can get the limited…
