De-Escalation Tools That Work from a Professional Mediator

In this episode, Simon Goode explores practical de-escalation skills for managing conflict and strong emotions in both professional and everyday situations. He emphasizes techniques like using a calm tone, mindful body language, and strategies to reinforce status, certainty, autonomy, relatedness, and fairness. Through personal anecdotes and actionable advice, Simon Goode highlights the importance of self-regulation and understanding in defusing tense conversations.TIMESTAMPS:  00:00 Using de-escalation in leadership04:15 Introducing Shelley the Dog09:52 Reflecting on de-escalation strategies12:53 Managing Uncertainty and De-Escalation13:50 How to calm difficult conversations17:46 Using calming body language24:25 Managing conflict with communication skills27:23 Encouraging collaboration and fairness30:43 Handling customer complaints professionally33:39 Managing tasks until next meeting35:28 Balancing autonomy and input41:23 Discussing de-escalation strategies42:19 Conflict resolution resourcesClick here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. website: simongoode.com  email: podcast@simongoode.com