Delivering Person-Centered Care at Pacifica Salud w/ Rafael Cohen

We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals. In this conversation, Rafael shares how Pacifica Salud has built a culture of person-centered care rooted in leadership, dignity, and humanity, even in the most complex and high-pressure moments. From rethinking hospital environments to making courageous policy decisions during COVID-19, Rafael offers real-world examples of what it looks like when healthcare organizations put people first, not just in principle, but in practice. Together, we explore how values-driven leadership shapes patient experience, supports care teams, and leads to better outcomes for everyone involved. 🎧 Hit play to hear how leadership choices can transform care, especially when it matters most. Key Takeaways Introduction (00:00) Why Person-Centered Care Matters (02:05) Designing Healing Environments for Dignity (08:55) Policy Decisions That Changed Outcomes (11:45) Balancing Care, Community, and Global Patients (15:05) When Crisis Reveals Culture (23:20) Advice for Leaders: Humanity First (32:35) Additional Resources Guest: Rafael Cohen’s LinkedIn Page: https://www.linkedin.com/in/rafael-cohen-1926901b/ — Story Submission Link for New Book: https://forms.gle/32juxZ7aYFSuugBi7 Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/ Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/ — Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/ Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/