Exception Based Reporting in Retail

Professor Emmeline Taylor joins Colin Peacock to discuss how Exception Based Reporting (EBR) is being used across retail to tackle staff dishonesty and drive cultural change. Drawing on a new ECR Retail Loss survey of businesses across 19 countries, they explore the four key data points retailers are using to reduce losses by flagging internal theft: voided items, refunds to the same card, manual discounts and staff loyalty card misuse. 83% of respondents are already using EBR for some form of data analysis around employee theft. But the conversation goes beyond detection. One retailer showed how transparency and communication around EBR drove deterrence, reducing individual case values from four figures to two. They also discuss why video integration remains underused, why store managers need ownership of the data alongside central teams, and why EBR needs to extend beyond bricks-and-mortar cashiers to cover order pickers, delivery drivers and third-party fulfilment as fulfilment methods diversify. Hosted on Acast. See acast.com/privacy for more information.