How Businesses Can Get AI Right: Governance, ROI & Human Accountability | Dr. Shakti Goel

How can businesses move AI from experimentation to real-world impact?Recorded live at the Universal AI Awards launch in New Delhi, Sanjay Puri speaks with Dr. Shakti Goel, Chief Architect & Data Scientist at Yatra Online, about AI adoption, data governance, AI ROI, and choosing use cases that deliver measurable business outcomes.The conversation also explores the role of human judgment in AI-powered travel and how multilingual AI could help bring essential services to India’s Tier 2, 3 and 4 cities.