Chief in Tech S1E60 - Andrea Hofmann : Beyond the Prompt – Architecting Agentic Workflows at the Speed of AI

AI transformation isn't about adding another chatbot to an existing process. It's about questioning whether that process should exist in its current form at all.In this Chief in Tech Deep Dive session, Andrea Hofmann (Senior Director, Commercial Analytics & BI, DHL Express) explores the shift from automation and copilots toward truly agentic systems, where organizations redesign workflows around outcomes rather than simply optimizing legacy processes.The session dives into zero-based process redesign, human-AI decision-making, safety and governance, and the evolving skills needed to build agentic systems at scale. It also offers a practical framework for moving from experimentation to real-world AI adoption while keeping trust and human oversight at the foundation.If you're looking to move beyond prompting and start thinking like an architect of AI-powered workflows, this conversation is for you.Key Takeaways How agentic AI differs from automation and copilots How to redesign legacy workflows around outcomes Why safety, observability, and human oversight must be built in from day one How roles and skills are evolving as organizations adopt AI agents