Jeff is back from Junction's Portugal offsite with a reminder: most of your company knows far less about your customers than you think. Jay and Jeff dig into pushing customer insight into the…
Ziv Peled, Chief Customer Officer and Chief AI Officer at AppsFlyer, joins Jay to unpack how a $500M+ ARR company moved everyone to Claude, built its own AI stack, and now measures every role by "AI…
Jay and Jeff dig into why Harvey went from SaaS to AI implementation, why agent infrastructure has to be a company-wide investment, and why the personal-agent wave is a platform war, not an app war.…
Jeff built seven screens of a customer success platform from one throwaway prompt, then sat in disbelief for three minutes. Jay argues he didn't build a platform at all — he built a UI, and that…
For thirty years we bought software off the shelf and reshaped our processes to fit it. Jay and Jeff argue that era is ending: at Junction, a salesperson and an ops leader each shipped their own…
Jay walks through the customer segmentation workshop he ran this week — a deliberately simple grid of lifecycle stage, engagement model, and health status that gets leaders to say what should happen…
Jeff Breunsbach shipped three things in one week—a community platform, a Claude-built CSM training academy, and an agent-powered internal wiki. He and Jay Nathan unpack the Karpathy-inspired…
Forward deployed engineers are the new hotness—but Palantir's model was built for eight-figure deals with zero competition. Jay and Jeff break down what your team actually needs instead, from…
Jay Nathan and Jeff Breunsbach break down an exercise Jeff ran with his CS team offsite—sorting every activity into keep, start, automate, delegate, or cut. Plus reverse roadmap reviews, cutting 50%…
Jeff and Jay get honest about where the Chief Customer Officer podcast lost its spark—and what reignited it: a seven-capability framework for post-sale teams that cuts through the roles-and-titles…
