Building a Better HVAC Business: Growth, Leadership & Strategy

What does it really take to build an HVAC business that can grow without the owner doing everything?In this episode of Explore HVAC & Home Services, Pam Mashburn sits down with Ethan Duncan, owner of Mallard Air in Spanish Fort, Alabama, to talk about the lessons, risks, and strategies that have shaped his journey from starting in the trade at $10 an hour to building and leading multiple HVAC businesses.Ethan shares how he built Mallard Air from the ground up, why he invested heavily in branding and customer experience early on, and what he learned after acquiring a 40+ year-old HVAC company. He also opens up about hiring, training, building a strong team culture, setting goals with employees, and learning when to stop doing the work yourself and start empowering your people.From choosing the right technology and financing options to developing future technicians and leaders, this conversation is packed with real-world lessons for HVAC and home service business owners.If you're trying to grow your business, build a stronger team, or transition from working in the business to leading it, this episode is for you.