Episode 52: Are frontline workers prepared for crisis? With Michelle Inwood

Episode 52: Are Frontline Workers Prepared for Crisis? With Michelle InwoodIf you work in a helping profession, there’s a good chance that at some point you’re going to find yourself supporting someone in crisis. But how well are we actually preparing people for those moments?In this episode, I’m joined by Michelle Inwood, Founder and Lead Trainer at INWOOD Training & Design.Michelle has spent seventeen years working across mental health and community services. We talk about what can help when someone is in crisis, what can unintentionally make things worse, and whether we sometimes expect frontline workers to manage situations they haven’t been adequately trained or supported for.Michelle also shares her STAND™ Crisis Response framework, a five-step approach designed to give people practical tools they can use when supporting clients, colleagues and themselves.In this episode, we chat about:• Whether frontline workers are adequately prepared for crisis situations • Why rushing in to “fix” a crisis can sometimes make things worse • Creating safety and responding consistently across teams • Debriefing and supporting workers after difficult incidents • The role of supervision and reflective practice • What leaders and organisations can do to better support frontline staff • Why leaders need their own support too • Michelle’s five-step STAND™ Crisis Response frameworkConnect with Michelle:INWOOD Training & DesignLinkedInInstagramEmail: michelle@inwoodtraining.com.auWork with Jazmin:Looking for professional supervision, reflective practice, training or consultation?Find out more about working with meExplore upcoming group supervisionSupporting everyone else can make it easy to overlook your own boundaries.Free resource: The Boundaries PyramidMy free Boundaries Pyramid is a reflective tool for helping professionals and leaders to consider their boundaries across three levels: Survive, Sustain and Thrive.Download it hereSocialise with Jazmin:LinkedInInstagramJoin my email communityThank you so much for listening to Not Another PD.See you next time.Jazmin