Jay Sullivan on Critical Thinking in the AI Era

What separates good communication from communication that actually connects?Jay Sullivan is a consultant at Exec|Comm, where he leads the firm’s law firm group and previously served as managing partner. He is also the award-winning author of Simply Said: Communicating Better at Work and Beyond, with a second edition arriving in October 2026.In this episode, Jay joins Kristen to talk about communicating more effectively, from focusing less on what you want to say and more on what your audience needs, to listening well, building stronger relationships, and slowing down enough to think critically.