How Empathy Unlock Creativity and Impact | Lucy Patterson

In this conversation, Lucy Patterson, design thinking consultant and LEGO® SERIOUS PLAY® practitioner, founder, and creator of the PPP (Purposeful Polite Productive Punk) Framework, shares her journey from healthcare management in the UK to running her own consultancy helping SMEs and not-for-profits solve problems with creativity and empathy at the centre. TakeawaysHow the PPP Framework brings a punk attitude to human-centred innovationThe psychology behind "How Might We" statements — and how to get them rightManaging room dynamics: personal agendas, loud voices, and the occasional aubergineWhy Lucy always invites her clients' worst customers to prototype sessionsWhere AI genuinely helps in design thinking, and where it doesn't belong yet If you enjoyed this episode, please like and subscribe, share it with your friends, and leave a review. I read every single one. Follow Lucy Patterson: https://www.linkedin.com/in/lucypattersondesignthinking/ Work with Lucy: http://thelucypatterson.com/ Substack: https://thelonggamewithlucypatterson.... Podcast: https://open.spotify.com/show/7vP9XJR... Follow Vaughan: LinkedIn: https://www.linkedin.com/in/vaughanbroderick/ X: https://x.com/theVBroderick Website: https://vaughanbroderick.com Get Innovation in Action Book: https://innovationinactionbook.com/