S1 E16: Getting payroll right for SMEs

This episode of 'Behind the Button' welcomes Sam Johnson, Payroll Partner at Dains, for a conversation about what it really takes to deliver great payroll for small and medium-sized enterprises (SMEs). Sam shares her unconventional journey from studying law to building a career in payroll and human resources.She discusses the nuances of supporting owner-managed businesses, why pay professionals must go beyond processing to become trusted advisers and how proactive communication and understanding each client's business are essential to success.Sam also shares her approach to leadership, explaining why she prioritises curiosity, humility and confidence in decision-making when building teams. From managing change to supporting colleagues during busy periods, she reflects on the people-first nature of the pay professions and the rewarding moments that come from helping others grow.Along the way, Sam talks about a memorable trip to Australia with her mum, her dogs, River and Nettle and the importance of in-person networking. She leaves aspiring pay professionals with one key piece of advice: stay curious.GlossaryGDPR = General Data Protection Regulation, HMRC = HM Revenue and Customs, RTI = real time information, SMEs = small and medium-sized enterprises, SSP = statutory sick payLinksFollow Sam on LinkedIn: https://www.linkedin.com/in/samantha-johnson-075060b7/Follow Dains on LinkedIn: https://www.linkedin.com/company/dainsacc/The Dains website: https://www.dains.com/Sam's article in The Times: https://www.thetimes.com/business/entrepreneurs/article/employee-benefits-hmrc-ends-p11d-forms-gp7h6qzdw