Why Employees Ignore Great Benefits, with Adrienne Lee-Jones

Navigating healthcare benefits can be confusing, especially when employees need specialized care.Adrienne Lee-Jones, Director of Payroll and Benefits at Loomis, shares her personal experience using Lantern, how concierge-style healthcare support can improve outcomes, and the communication strategies she uses to help employees understand and engage with complex benefits year-round.In this episode, you'll learn:How personal experience and concierge-style healthcare navigation can help employees feel more confident when making complex care decisionsStrategies for explaining specialized benefits in simple, relatable terms that drive employee understanding and engagementCreative ways to build year-round benefits awareness through testimonials, wellness initiatives, and open enrollment communications Highlights: (0:00) Meet Adrienne Lee-Jones (1:23) Adrienne's Lantern surgery experience (3:38) The value of compassionate care (6:16) Why dedicated support matters (7:07) Building a year-round benefits strategy (8:49) Communicating cost savings and quality (9:10) Turning employees into benefit champions (10:00) Using testimonials to drive engagement (16:56) Helping employees understand complex benefits (19:05) Real examples that make benefits click (24:49) Reaching employees beyond email (26:26) The rewards and challenges of open enrollmentResources:Nancy Ryerson’s LinkedIn: https://www.linkedin.com/in/nancyryerson/ Adrienne Lee-Jones’s LinkedIn: http://linkedin.com/in/adrienne-lee-jones/ Loomis’s LinkedIn: https://www.loomis.com/en/