CRMs, AI, Coaching, and Consulting with Neal Glatt

BONUS EPISODE Before the official interview began (Ep.19), Neal Glatt and I had an unscripted conversation about the evolving relationship between CRMs, AI, sales training, coaching, and consulting. In this bonus session, we compare where each tool adds value, where businesses often misuse them, and why technology alone cannot replace strong leadership, clear expectations, and consistent development.