Rebuilding My Pit Boss: A Lesson in Killer Customer Support (Between The Fires)

Disclosure: This episode features a paid sponsorship from the product mentioned in this show.In this solo Between The Fires episode, we're diving into a backyard emergency that almost ruined dinner a few weeks back. Imagine setting up a multi-grill cook—getting the Big Green Egg ready for a sear and firing up the Pit Boss pellet grill for a ginger ale bratwurst bath—only to hit the power button and get a flashing error code.Instead of scrapping a great rig, it was time to test out customer support. Today, I'm breaking down the step-by-step troubleshooting process, an incredible customer service experience involving live smartphone video diagnostics, and how a 15-minute control board swap completely rebuilt and revived the grill.To get the best deal available from Pit Boss, check out them out here: https://okiesmokin.com/pitbossInside This Episode...The Failed Brat Bath: The original game plan using ginger ale, apple cider, onions, and two different grills.The Mystery Error Code: Troubleshooting an uncharacteristic, immediate startup error that wouldn't clear.Next-Level Support: How a live phone diagnostic link saved hours of guessing and pinpointed the issue.The 15-Minute Fix: Swapping out the auger versus replacing the control board, and why you shouldn't throw out a glitching unit.