EP 24 - Richard Donovan (Experian)

Summary Richard Donovan shares his journey from being involved in the launch of a new bank to leading global social innovation at Experian, highlighting key projects, challenges, and insights into creating impactful social programmes.Keywords social innovation, corporate responsibility, financial inclusion, social impact, Experian, innovation culture, social programmes, debt management, youth employment, systemic changeKey topics Journey from the launch of Egg to leading social innovation at Experian The importance of being prepared and creative in crisis situations Transferable skills from communications to social impact The process of integrating culture during mergers and acquisitions Designing and testing social innovation programmes using research and AI Success stories like the Brazil debt platform and work experience centres The role of systemic thinking in social programme success and failureSound bites "We realized we were way more successful than expected" "Over indebtedness is a huge issue in Brazil" "Using AI to build better customer journeys at speed"Guest links Richard Donovan on LinkedIn: https://uk.linkedin.com/in/richardadonovan Experian: https://www.experianplc.comChapters 00:00 Introduction and Richard Donovan's background 01:12 Starting at Egg and the launch chaos 02:02 Lessons from the Egg launch experience 03:01 Transition from innovation to social impact 04:11 Cultural integration during the Egg and Citi merger 08:27 Focusing social innovation efforts at Experian 11:30 Success and challenges in social programmes 12:41 Brazil's debt platform and its impact 14:08 Personal motivation and career shifts 16:34 The importance of problem understanding in innovation 18:14 Using workshops and AI for social innovation 19:53 Rapid development and scaling of social solutions 20:07 Impact of AI on social programme speed 21:11 Advice for social innovation and corporate responsibility 25:29 Systems thinking and systemic change in social programmes 26:39 Closing remarks and gratitude