After taking a deliberate break over the summer, I came back to one question: are businesses actually prepared for the change AI is going to create?I don’t think they are.Not because they haven’t…
In this episode of The AI Operating System Diaries, Mark Burgess reflects on a surprising new stage of AI adoption inside his own team.At first, the frustration was speed. Mark was moving at AI pace,…
In this episode of The AI Operating System Diaries, Mark Burgess shares the full recording of a live webinar delivered to more than 200 estate agents exploring why the industry is entering one of the…
Why teams are misreading AI — and what that reveals about the future of how the industry will operate.In this episode, Mark explores a pattern emerging across businesses adopting AI systems: teams…
Everyone is currently obsessed with how fast AI can complete tasks.Write blogs in seconds. Create marketing instantly. Qualify leads automatically. Generate content at breakneck speed.And yes… it’s…
Shane Harris, Director of Harris & Wood, gave his team powerful AI tools.The reaction was immediate.“They don’t work.” “They’re not accurate.” “This isn’t how we do things.”From the outside, it looked…
At the start of 2026, there was a warning that most people ignored.The biggest problem wouldn’t be AI itself…It would be the explosion of “cool” AI tools from disconnected suppliers.Now it’s starting…
Most estate agents think they’re falling behind on tools.They’re not.They’re falling behind on how they think.This episode starts with an industry article claiming digital market appraisals are “the…
This episode starts with a real moment inside an estate agency.We released a new AI feature: Contact Intelligence and Property Intelligence —designed to surface everything the system knows about…
