As organizations are adopting AI @ Scale, measuring productivity gains attributable to AI is also a problem statement that requires deeper research. A recent NBER paper by Diane Coyle and John…
As organizations rush to adopt Generative AI to boost productivity, a silent threat is emerging in the workplace.A groundbreaking study published in the Journal of Service Management reveals that when…
This paper explores the potential emergence of an economy driven by autonomous AI agents capable of executing complex tasks with minimal human supervision. The authors examine how these digital…
This article by Seidl, Ma, and Splitter examines the concept of strategy-as-practice by addressing the fundamental ambiguity regarding what makes an activity "strategic." The authors propose a new…
This academic article proposes a significant ontological shift in how we understand artificial intelligence, moving away from viewing it as a standalone entity or autonomous agent. The authors argue…
This National Bureau of Economic Research paper investigates the productivity impact of generative AI on software development by tracking three generations of coding tools. The authors analyse data…
The future of customer experience is no longer just conversational—it’s deeply vocal. 🎙️Many organizations still rely on robotic, inflexible Interactive Voice Response (IVR) systems that frustrate…
This research investigate the psychological and social effects of integrating artificial intelligence into collaborative work teams. Through three empirical studies, the authors explore how an AI…
This academic editorial from the Journal of Management Studies examines the profound ways artificial intelligence is currently reshaping work, leadership, and institutional structures. The authors…
We've all seen AI fail in customer service. But how should your AI system apologize to actually repair trust?Recent research on "AI Apology" highlights that as we deploy more customer-facing AI—from…
