COO: Technology-Enabled Operations and Automation

The strategic calculus around operational AI has shifted meaningfully in the past 60 days. New evidence shows that triage-grade AI tools are failing at clinical extremes, evaluation frameworks based purely on accuracy are producing deployments that underperform in real workflows, and the operational AI conversation is moving from pilot validation to governance, calibration, and measurable throughput recovery — placing the COO squarely at the center of an AI-readiness reckoning.