CIO: Digital Patient Experience and Engagement Platforms

The digital front door is being rebuilt in real time as AI-native infrastructure, retail health partnerships, and consumer-grade interpretation tools collapse the gap between patient portals and clinical action. For CIOs, the strategic question is no longer whether to modernize the engagement stack, but whether your architecture can absorb a new class of consumer-facing AI agents and third-party data refineries without fragmenting identity, consent, and clinical workflow.