The cleaning industry finally has a book about the stuff nobody talks about /w Martin Schuster

Download Martins Book 'It Was Clean When I Left' here -> https://indd.adobe.com/view/07548683-e15b-4012-abf7-d4f7b4389cc7 Episode summaryDavid sits down with Martin Schuster, Sales Manager at CleanManager and author of It Was Clean When I Left, to explore the side of the cleaning industry most people never see.Martin talks about starting his career as a cleaner before moving into operations and management, and how those experiences inspired him to write a book about the people, problems and bizarre situations behind everyday cleaning.They discuss everything from 6am emergencies, missing keys and alarm codes to vodka-filled cupboards and cleaners accidentally discovering hidden drugs. The conversation then moves into one of the industry's biggest challenges: attracting cleaners is one thing, but keeping good cleaners is much harder.Martin explains why companies that genuinely understand their employees' lives, provide flexibility and create a culture where cleaners feel valued can have a major advantage.The discussion then looks at how the industry is changing. Customers increasingly expect digital reporting, audits, time-and-attendance data and greater transparency, forcing cleaning companies to modernise.Martin briefly explains how CleanManager helps cleaning businesses reduce repetitive administration such as payroll and invoicing, freeing managers to spend more time supporting staff and customers.Finally, David and Martin explore AI, data, robots and cobots, why technology should solve genuine problems rather than simply exist for the sake of innovation, and how the role of the cleaner could change over the next decade.They finish by returning to the central message of Martin's book: cleaners don't need to be treated like heroes, but perhaps we could start by learning their names and recognising the work they do.Timestamps:00:00 Introduction03:11 Why Martin Wrote the Book05:07 From Cleaner to Management07:31 Missing Keys, Alarm Codes & Communication Disasters09:55 Martin's Favourite Cleaning Stories13:46 The Crazy Things Cleaners Find15:46 Why Is It So Difficult to Retain Cleaners?19:00 How to Keep Good Cleaners22:10 The Recruitment & Retention Cycle26:16 Trust, Theft & the Risks Cleaning Companies Carry29:06 How the Cleaning Industry Has Changed30:56 Customers Want Data, Not Just Clean Buildings32:32 How COVID Changed Cleaning34:12 What Is CleanManager?35:14 Automating Payroll & Invoicing39:07 Using Data to Run Better Cleaning Businesses40:53 AI in the Cleaning Industry44:47 Robots, Cobots & the Future of Cleaning47:12 Cleaning With Your Eyes48:14 How Cleaning Jobs Could Change50:05 Data Security & the Future of Cleaning51:31 The Reaction to It Was Clean When I Left53:12 What It's Really Like Writing a Book55:35 Is This the First Cleaning Book of Its Kind?57:26 The Message Behind the Book59:29 David's Biggest Takeaway01:01:06 Closing