Order management goes first in the agentic era | Ep. 10

Swagelok is running 97% of order to cash through automated multi-agent AI, lifting purchase orders straight into SAP. Most manufacturers and distributors are still walking printouts from one desk to another. The distance between those two sentences is the whole episode.ㅤMatt Johnson and Floyd Blaikie host this one solo, ahead of the Pivotree State of the Industry report for industrial manufacturing and distribution through Q2.ㅤFloyd takes the data side. Machines are ingesting your catalog whether you signed off or not, 67% of B2B buyers now want a rep-free experience, and the strongest hiring signal of the entire quarter was product data. Matt presses from the commerce side, where relationship selling still wins deals and the order counter is quietly turning into an API.ㅤThey arrive at the same uncomfortable place from opposite directions. Order management is where AI goes first in industrial, product data decides whether it works, and being behind on digital no longer keeps you out of agentic commerce. It just means you lose inside it.ㅤ📌 What We CoverWhy the report's headline is that order management goes first, and what makes quote to cash the most manual process in the buildingThe 97% number from Swagelok, and the change management and governance that had to happen before anyone could realize itWhy 71% of B2B businesses offering e-commerce is not the same as a digital experience from start to finishWhether Gartner's $15 trillion by 2028 is real, or number crunchers making things up for slide decksThe strongest hiring signal of Q2: one in seven companies across more than 700 tracked in North America posting product data roles, PIM roles, and engineers to build AI agentsWhy product data is where back-office AI automation breaks, and what happens when catalog knowledge lives as tribal knowledge inside the inside sales departmentGrainger as the value proposition mid-market distributors have to compete with, and what's usually missing behind the repThe downstream problem manufacturers haven't priced in: if you're invisible on distributor websites, AI doesn't consider you a viable option ㅤ🔗 Resources MentionedPivotree State of the Industry report, industrial manufacturing and distribution through Q2Swagelok, on 97% of order to cash through automated multi-agent AI into SAPGraybar, on AI ordering and quote assemblyGartner and Daryl Plummer, on AI agents mediating more than $15 trillion in B2B spending by 2028, and on custobotsGrainger and SoneparEpisode 6 with Lauren McCullough, Co-Founder and CEO of Tromml, on using AI in field salesdatavscommerce.com, where the report will be posted alongside show notes and transcript