In this episode, Cyndee breaks down what happens when employees become a business's unofficial marketing team — for better or worse — and the seven questions every business owner needs to answer…
In this episode, Cyndee breaks down the Good Good Golf–Callaway crisis, not as a golf story, but as a case study in what happens when explosive growth outpaces organizational readiness.In this…
Cyndee Harrison breaks down why influencer marketing — now a $33 billion industry — has scaled faster than the safety net around it. Using the classic celebrity-endorsement model (George Clooney and…
A good friend of Cyndee's just lost $19,000 to identity theft. She's one of the smartest, most accomplished people Cyndee knows — and it still happened to her. It's what prompted Cyndee to spend a day…
Word of mouth used to be the last word. Now it's the first click. There was a time when your reputation moved slowly enough to manage. Something came up — a complaint, a bad day, or even a great…
A business owner in our community lost an entire weekend to one stranger in his comments. He was right on the facts — and every reply he wrote just made the fight bigger, until people who’d never…
A salon owner I know got fed up watching a former stylist rack up three times her reviews — so one weekend she texted every client and asked them all to leave one. Forty came in over the weekend. By…
A friend of mine was spending a few thousand dollars a month on Google ads and couldn’t figure out why the phone wasn’t ringing. So I pulled out my phone and Googled him the way a customer would. His…
Someone left you a one-star review. Or a scammer just charged you $500 to “remove” it from Google. Either way — this episode is for you. In this episode, Cyndee Harrison walks through the single most…
You know that feeling. You pick up your phone first thing in the morning and there it is — a notification. And in the three seconds it takes you to read it, everything changes. That’s not a news…
