On the Right Stack - Short Stack 1 - The Human in the Loop

Most organizations assume newer technology means better service. Three guests from three different worlds arrived at the opposite conclusion. In the debut of Short Stack, a pharmacy technology executive, a career sales leader, and the CEO of a community center each found that the technology was rarely the thing that broke. We keep pointing it at the wrong thing. From frustrating phone trees to seniors asking not to use an app, this episode makes a simple case. The work is not to replace people. It is to clear the things people should not have to do.