Building High-Performing Field Service Teams: From Technical Skills to Transformational Behaviors | David DeAngelis | UNSCRIPTED Ep. 375

David DeAngelis, Senior Director of Technology Training and Support Services at Brightstar Lottery, joins Sarah Nicastro to share how his organization built a scalable professional competency program for over 600 field service technicians, from an 18-month behavioral research process, to a 6-month structured training model, to the technician feedback that made it all worthwhile.