Rerelease: ABB's Use of AR and AI to Modernize Field Service and Transform CX | Stuart Thompson | UNSCRIPTED Ep. 264

Stuart Thompson, President of the Electrification Service Division at ABB, joins Sarah Nicastro to explore how ABB is using AR and AI to modernize field service across 3,000 engineers in 50 countries - real deployments, real results, and where the model is heading next. Originally released in 2023, returning as part of our July rerelease series.