Continuous improvement work creates real value. Most of that value never reaches executives in a form they can trust.View slides and moreIn this recorded webinar, Jeff Roussel, Chief Revenue Officer…
Why do strong continuous improvement programs sometimes struggle to secure funding?In this preview of an upcoming KaiNexus webinar, Mark Graban talks with presenter Jeff Roussel, Chief Revenue Officer…
Every process problem is a customer problem in disguise. CI teams are good at finding waste, reducing variation, and improving flow. Customers experience those same breakdowns as uncertainty,…
Voice of Customer has been a fixture in Lean and Six Sigma for decades, but the word "voice" carries a hidden assumption: that the customer has to do something -- answer a survey, write an email, lift…
Improvement efforts stall for reasons every CI practitioner knows by heart: unclear problem statements, missing data, inconsistent teams, rejected countermeasures. Anne Frewin argues those are…
Most continuous improvement programs don't stall because the strategy is wrong or the tools are missing. They stall because of what leaders do, or don't do, every day. In this short preview, host Mark…
Karen Martin joins Mark Graban for a wide-ranging Ask the Expert session, answering audience questions on organizational clarity, leadership behavior, value stream mapping, and continuous improvement.…
Karen Martin -- founder of TKMG Inc. and TKMG Academy, and author of "Clarity First" and "The Outstanding Organization" -- joins Mark Graban for a short preview of the upcoming KaiNexus Ask an Expert…
Read the blog post TL;DR: Toyota’s real competitive advantage is not its tools -- it is mutual trust and mutual respect. Leaders are responsible for cultivating both. When trust is present, employees…
Read the post TL;DR: Respect for People is the foundation of Lean management. It means engaging employees as problem solvers, creating psychological safety so people speak up, developing standardized…
