Punk CX: Customer Experience Insights with Adrian Swinscoe

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~38 min episodes

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About Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues. Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.

Language: English
Type: podcast

Episodes(50)

1
Why digital accessibility is no longer optional in an AI-first world - Interview with Jeff Coyle of Siteimprove
11 Aug41m
2
Using generative agent simulations to drive better experience outcomes in healthcare - Interview with Sri Narasimhan of CVS Health
11 Aug43m
3
Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard
27 Jul18m
4
You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception
27 Jul15m
5
Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing
27 Jul19m
6
CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble
27 Jul36m
7
Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott
27 Jul12m
8
Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot
27 Jul8m

+42 more — listen on the platforms above

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About Punk CX: Customer Experience Insights with Adrian Swinscoe

Language: English
Type: podcast

Episodes(50)

Why digital accessibility is no longer optional in an AI-first world - Interview with Jeff Coyle of Siteimprove

11 Aug41m

Using generative agent simulations to drive better experience outcomes in healthcare - Interview with Sri Narasimhan of CVS Health

11 Aug43m

Systems thinking, customer service and unlearning the way we do things - Interview with John Seddon of Vanguard

27 Jul18m

You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception

27 Jul15m

Commitment, clarity and fanatical customers and employees - Interview with John Jantsch of Duct Tape Marketing

27 Jul19m

CRM, social media, social business and the future - Interview with Jon Ferrara of Nimble

27 Jul36m

Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott

27 Jul12m

Inbound and content marketing may make up 80% of all marketing in the future - Interview with Mike Volpe of Hubspot

27 Jul8m

+42 more — listen on the platforms above