What does it take to deliver world-class customer support in an AI-driven world? In this episode, Mark McKercher, VP of Global Customer Support at Sovos, explores how B2B customer experience has…
What happens when AI stops being a buzzword and starts changing how contact centers actually work?Meet Jon Lunitz, the Chief Growth Officer at DATAMARK.Jon talks about his career and how working on…
Art can change more than just a space. It can change lives!In today's conversation, Christina Bailey, Chief Growth Officer at ArtLifting, talks about ArtLifting's mission, inspiring artist stories,…
Trust is built one voice at a time, and every review tells a story that shapes better products. In a world where customer expectations move fast, listening deeply is no longer optional; it's a…
What should AI handle? And what should stay human? The questions that sit at the center of modern customer experience.In continuation of the earlier discussion on AI-powered customer experience and…
A great customer experience is a combination of technology, empathy, and fast decision-making. This episode of Be Customer Led features Max Schwendner and Mike Clifton, the co-CEOs of Alorica, a…
Life is full of memories, plans, and people we love. But many families are not prepared for difficult moments. This conversation shares how one idea turned pain into support for others! In this…
In this episode, we have the pleasure of conversing with Tim Doyle and Steve Hind about how AI is making a difference in supporting customers. Tim Doyle is the founder at Eucalyptus, a global…
Meet Alex Levin, the CEO and co-founder of Regal, a company that uses AI voice tools to help customer support centers. Alex talks about his early life, studying philosophy and psychology, and then…
In this episode of Be Customer Led, Marbue Brown continues his deep-dive conversation with Doug Kramon, Head of Customer Care and Fan Support for ESPN and Disney. Picking up from their previous…
