Episode 3: Houston, We Have A Churn Problem

After doing some analysis on clients that dropped in 2023, we realized that we have an issue with our churn rate. On average, clients stick with us for 12 months, which in other words means: we turn over all of our clients every year. In Episode 3, we talk through various ways to improve our churn rate: From changing pricing, to contract length, to various other ideas.