945. What's Right, Not Who's Right

Dr. Killeen explores the idea that being willing to be wrong can be a powerful advantage. Dentists and practice owners are used to being the person with the right answer, but what works in one practice may not work in another. Experience can create useful patterns, but it can also make us too confident in assumptions that have not been tested in our own practice. The goal is not to prove that your decision was right. It is to find out what is actually right. He challenges you to revisit a recent decision, look at the numbers, ask your team what they have noticed, and be willing to change course based on what you learn. The real skill is caring more about what’s right than who’s right.