949. The Home Depot Move

Dr. Killeen shares the story of how Home Depot changed the hardware business by collapsing a complicated, multi-step process into one simple customer experience. He draws a parallel to dentistry, where new technology and smarter systems can turn procedures that once required multiple visits into a much simpler experience for the patient. The opportunity is not just about convenience. Removing steps can reduce costs, save time, improve scheduling, and create a better patient experience. Dr. Killeen challenges you to look at one procedure in your practice from the patient’s perspective and ask what you could do to eliminate one step or one visit.