How Far Can Word Of Mouth Take A Business?

How far can word of mouth take a business before it needs something more structured behind it?In this episode of Digital Dividends, Mark Jones speaks with Fred Banks, principal of Banks Lawyers, about building a professional services business on trust, reputation and personal service.Fred shares how he has grown a small legal practice by staying hands-on with clients, personally managing personal injury and compensation claims, and focusing on outcomes rather than volume.A useful listen for business owners and professional services firms thinking about referrals, reputation, client trust and sustainable business growth.