"I Tried to Buy an AI-Native CRM, But the Rep Was So Bad I Bought HubSpot Instead" - Mutiny's CEO

Jaleh Rezaei, CEO and co-founder of Mutiny, went in ready to buy an AI-native CRM. She had budget, authority, and a three-week timeline. The vendor she wanted to pick kept replying three days late, and somewhere in the delay her read flipped from "this rep is slow" to "this company is a mess we can't trust with our data." She bought HubSpot instead. In this episode, Jaleh walks us through: Why she leads with a Loom request and a red/green/yellow self-critique instead of a demo How "sincere apologies for the delay" quietly lost the deal The moment a slow rep became a slow product, then a risky company Why the safe incumbent won without doing anything exceptional If you sell CRM, AI-native tools, or anything against an entrenched incumbent, this one's for you. Guest: Jaleh Rezaei, CEO & Co-founder of Mutiny Hosts: Jen Allen-Knuth & Drew Giovannoli Drew Giovannoli | Buried Wins 1:1 buyer interviews that learn from recent wins, lost prospects, and your competitors' customers who never considered you. → buriedwins.com Jen Allen-Knuth | DemandJen Train your sales team to sell the way buyers buy. Workshops and coaching grounded in data. → demandjen.com