When Danny Whittle arrived in Ibiza his VIP room was Mick Jagger, U2 and Madonna. Today it's old ravers with a credit card - and he thinks that's the best thing that ever happened to the island. Mason…
Everyone in hospitality talks about a recruitment crisis. Dawn Lawrence thinks we're solving the wrong problem. In this episode she makes the case that retention is the real issue - and that the fixes…
In ShortYour engagement survey says everyone’s happy – so why do good people keep leaving? Jo Harley, founder of career conversations platform Korero, joins Mason to unpack why engagement scores don’t…
Episode summarySelling barbecue in California is, in Sean Walchef's words, an oxymoron. So is building a media empire on top of a struggling restaurant. He's done both. In this episode, the Cali BBQ…
Tom Harrison spent nearly three years in fintech before opening Ace Pizza in Victoria Park - one of London's hottest new pizzerias - with his partner Rachel. He joins Mason to unpack what changes when…
Episode SummaryPaulo de Tarso opens the Grateful podcast with the clearest working definition of hospitality you'll hear all year. Service is the mechanics of getting a plate from the kitchen to the…
Episode SummaryIn this debut episode, Mason welcomes Steve from TipHaus to explore the nuts and bolts of modern hospitality - specifically how technology, tipping culture, and genuine human connection…
Some bonus clips from our first episode with Stephen Hooper Jr, co-CEO of TipHaus, where we talked about tipping and hospitality on both sides of the pond.
Podcast launches on the 26th March 2026, here's a little sneak peak from the start of episode one.
