Hospitality Folks

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~25 min episodes

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About Hospitality Folks

Hospitality Folks is a weekly video podcast hosted by Alicia Dick Wahlberg, CEO & Founder of Folksnest. We explore the future of upscale and luxury hotels where service quality, hiring strategy, and team culture define success. Through honest conversations with hotel leaders, workers, and industry innovators, we challenge outdated recruitment models and rethink management, belonging, and meaning in modern hospitality.

Language: English
Type: podcast

Latest episodes(19)

1She Applied With Zero Experience — 26 Years Later She Built One of Europe's Leading Revenue Consultancies | Annemarie Gubanski
16 Jul 202623m
What would you do if you applied for a job you knew nothing about and told them exactly that? For Annemarie, that moment changed everything. She moved from the Netherlands to Sweden for love, stumbled…
2You Can't Lead Until You've Swept the Kitchen Yourself | Wolfgang Schürmann on Events, Crisis & Hospitality Leadership
16 Jul 202635m
Day two of a five-day event. 150,000 visitors. 200 of your 600 staff are no-shows.Wolfgang Schürmann has been there. He restructured the menu, reassigned every manager, got on the radio, and delivered…
3Why Most Hotels Fail at Storytelling and How to Fix It | Regitze Cecilie Rosenvinge
16 Jul 202622m
Most hotels have an extraordinary story. Most never tell it.Regitze Cecilie Rosenvinge is the founder of Rose PR Agency — one of Scandinavia's leading hotel PR agencies, specializing in…
4Why Hospitality Always Comes Back to People | Melanie Chinwe
16 Jul 202620m
What does hospitality look like when you strip away the buzzwords and start with people?In this episode of Hospitality Folks, Alicia talks with Melanie Chinwe, an operator who owned and ran S'MUVE ME…
5Katarina Alič Čretnik | She Left a 15-Year Digital Career for the Forest — Now She's Changing What Hospitality Wellness Looks Like
16 Jul 202634m
What does it actually mean to slow down and why are the most intentional hospitality experiences being built not in hotel lobbies, but in forests?Katarina Alič Čretnik spent more than 15 years in…
6From Dishwasher to Director — Why the Best Kitchens Run on Mentorship, Not Fear | Adam Mali
16 Jul 202630m
What separates a truly great kitchen from a toxic one? According to internationally experienced culinary leader Adam Mali, it comes down to one choice every leader has to make: do you lead with fear,…
7From Athlete to Wellness Leader: How Guest Experience in Hospitality Is Being Transformed | Lali Jochmann
16 Jul 202637m
What does a national swimmer, a bouncer in Zurich, and a personal trainer in Singapore have in common? A masterclass in people, performance, and showing up under pressure.In this episode, Alicia sits…
8Ask Why, Take the Risk: Julius Anders on Hospitality Careers, Numa, and Hiring for Judgment
16 Jul 202620m
Julius Anders has done it the hard way and the smart way.From hotel management school to Mandarin Oriental and Corinthia, through the lifestyle world of Mondrian London, and then six years at Numa…
9Hotel Tech & AI Explained — No Buzzwords, Just What Actually Works with Kim Spoljan
16 Jul 202630m
From sleeping in a lobby chair as a night porter to managing luxury five-star hotel openings in Stockholm—Kim Spolén's hospitality journey is the masterclass in customer relationships and authentic…
10From Self-Taught to Confident with Charlotte Desamais, French Pastry Chef Trainer Remote Safari Lodges Across Africa "The Moment They Realize They Can"
16 Jul 202615m
S1E09: From Self-Taught to Confident—How Teams Master French Pastry in Remote African Lodges When self-taught chefs in remote safari lodges discover they can master French pastry techniques—pâte…

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