Does the financial services sector have an accessibility issue?

This week we jump back into our Consumer Duty teardowns which throughout four weeks earlier this year, shocked us with the level of web accessibility issues.Of 600 issues uncovered, almost half were accessibility challenges.We're joined by accessibility expert and advocate, Luke, who takes us through what some of the terms mean, and where things are going wrong.In an area that the FCA is sure to take an interest in, this is a must listen for teams in our sector.Chapters00:00 Introduction to the episode and guest expertise00:16 What is web accessibility and why it matters06:24 What's the difference between A, AA, and AAA in WCAG?10:06 What accessibility issues did we find in FS?11:50 What, actually, is a screen reader?17:19 FS websites are failing users who can't/don't use a mouse20:48 Is accessibility compliance extra work?23:15 Can AI fix accessibility challenges for firms?30:44 Is the finance industry failing its consumers?35:16 Is this bigger than just being the right thing to do?43:34 Why doesn't the FCA currently mandate WCAG AA standard?45:39 Jargon Busters: AER