The contact centre holds a record of almost every customer interaction. Every conversation carries a signal about why customers are calling and what is behind it. Processing those conversations at…
Voice AI is the channel everyone is talking about in 2026. One of the biggest things slowing it down is often already sitting inside your stack.In this episode, I’m joined by Endre Davids from Seamly…
I'm joined by Cobus Greyling, AI evangelist at Kore.ai, for a wide-ranging conversation on where enterprise AI actually stands today.We explore why many of the ideas now being presented as…
Plenty of AI assistants can answer the question in front of them. Fewer can work out what someone is actually trying to do and help them do it.In this episode, we're joined by Pete Kowalczyk, AI…
Almost a third of Simplyhealth's incoming calls are now resolved by AI, and email handling time has fallen from 12 minutes to 2. The company is achieving those gains while maintaining the service…
This week, Dustin and I catch up with John Kelvie, CEO and founder of Bespoken, and learn all about the three types of testing that can help you create and sustain great voice experiences.We…
Tony Lizza, Project Manager at Apollo Matrix, shares his battle scars from working on the technical implementation of the Netflix 13 Reasons Why interactive cinema experience.This was a voice and…
We're starting a new feature on VUX World: The Run Down. Dustin Coates and I are getting together each week (or bi-weekly) to discuss the recent happenings in the voice space and how that'll impact…
Alexa Accelerator 2018 featured startup, Voiceitt, gives people with speech impairments their voice back. Today, we're joined by co-founder and VP Strategy, Sara Smolley, to hear all about it.The…
Translating your Alexa Skill or Google Assistant Action is about more than translating the words in your script. It's about translating the user experience. Maaike Dufour calls this 'transcreating'…
