In the latest episode of the Key In To Quality podcast, guest Michelle Nordland, manager, Project Management and Value Creation, Department of Radiology, Mayo Clinic gets candid about her approach to…
What makes quality improvement a daily norm? The mindset that “good enough isn’t good enough,” according to Sean Dowdy, M.D., chief value officer, Mayo Clinic and a recent guest on the Key In To…
Larry Senn, a pioneer in the field of corporate culture, said “Culture is not an initiative. Culture is the enabler of all initiatives.” That includes quality improvement according to Jessica…
It’s been said that “teamwork makes the dream work.” Eric Siebeneck, performance improvement advisor, our guest on this episode of the Mayo Clinic Key in to Quality podcast, agrees with this when it…
As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of how much is too much. Are the human elements of…
Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better processes and outcomes. But who is responsible for…
Volunteers fill many significant roles to support the human experience in healthcare. Hear from Erin Pittman, Director of Volunteer Services, who oversees volunteer programs, hospital gift shops and…
It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it is easy to focus on surface-level summaries while…
Research supports the connection between the patient experience, patient safety, and clinical outcomes. How do these health care factors intersect to support human connection and trust within clinical…
Experiences are more than just a series of transactions between patients and healthcare professionals. In many instances, care involves deeply personal and often vulnerable human interactions—not just…
